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FAQ
Where is your store located?
Our store is in Burlington, Ontario at 796 Brant Street, Burlington ON L7R2J2.
What brands and models of devices do you sell?
We offer a wide range of popular brands and models, including Apple iPhones, iPads, MacBook laptops,
Samsung Galaxy phones, and more. Our inventory is constantly updated, so check our website regularly
for the latest available devices.
What does "refurbished" mean?
Refurbished devices are pre-owned products that have undergone a thorough inspection, repair, and
testing process to ensure they meet our high standards of functionality and performance. They may
have been previously used, but they are restored to a like-new condition.
Are the refurbished devices sold reliable?
Absolutely! We take great care in refurbishing our devices to ensure they are in excellent working
condition. We perform rigorous tests on all our devices before they are made available for sale. Our
team of certified technicians performs comprehensive testing, repairs, and replacements, if necessary,
to provide you with reliable devices.
Why should I buy a refurbished device?
Cost Savings: one of the primary advantages of purchasing a refurbished device is the significant cost
savings compared to buying brand new. Refurbished devices are often priced at a fraction of the original
retail price, allowing you to get high-quality products without breaking the bank.
Quality Assurance: we employ rigorous testing and refurbishment processes. These processes ensure
that the devices meet strict quality standards before being made available for sale. This means you can
expect reliable performance and functionality comparable to new devices.
Warranty Protection: we offer warranties on refurbished devices, providing you with added peace of
mind. These warranties typically cover defects in materials or workmanship for a specified period. It
ensures that you are protected in case any unexpected issues arise with your device.
Environmental Benefits: by purchasing a refurbished device, you contribute to environmental
sustainability. Extending the lifespan of electronic devices helps reduce electronic waste and conserves
valuable resources used in the manufacturing process. Opting for a refurbished device is a responsible
choice for eco-conscious consumers.
Trusted Seller Support: we provide customer support and assistance. They are knowledgeable about the
products they sell and can help answer your questions, guide you through the purchase process, and
address any concerns you may have.
Overall, buying a refurbished device can be a smart choice, offering you quality, affordability, and
environmental benefits. You can enjoy the advantages of owning a refurbished device without
compromising on performance or reliability.
What payment methods do you accept?
When placing your order on-line you can pay with all major credit cards and via PayPal. When making a
purchase in store, we accept cash, debit & credit card payments.
What is your return policy?
Tech Genius Burlington Inc. provides a 60-day money back guarantee if a customer is not satisfied or has
any issues with their purchase(s). In such a case, the customer is entitled to an exchange or a full refund.
Customer must also return all accessories or extras included with the item in the original sale. As a one-
time courtesy for every customer, we will not charge a restocking fee. Any returns thereafter will be
subject to a 10% restocking charge.
Products purchased through our website may be returned through our website or at our store. Give us a
call or send an email and one of our associates can help you out.
We’ll ask that you remove your Apple ID or Google and Samsung accounts from the phone. Once that’s
done, we’ll pass along a prepaid return label that you can use to send your device back for free within
Canada.
Once we receive your phone, we’ll process your return and issue your refund or send your replacement
as soon as possible. We typically process returns within 2-3 business days.
All products must be returned in the same condition as received. Our 60-day warranty does not cover
accidental, physical, or liquid damage to a device. We cannot accept returns for devices that have been
damaged in any way. If you’d like us to assist with an out of warranty repair, we can provide you with a
repair quote or local repair recommendations.
Do these products come with any warranty?
Tech Genius Burlington Inc. provides a 60-day hardware warranty (warranty not valid if there is any
indication of physical and/or liquid damage). If hardware fails within 60 days of receiving the device and
there is no physical and/or liquid damage, we will replace/repair/refund it within 60 days at no cost. To
be eligible for a return, the item must be in the same condition that it was sold. To submit a warranty
claim, contact one of our customer service representatives.
How can I make sure that my order was successful?
After completing your online checkout, an Order Confirmation number will be displayed, and a copy of
your order will be sent to you via email. A payment receipt will be enclosed in your shipment along with
the merchandise. Please keep this payment receipt for reference in case of exchange or refund.
What if my device gets damaged during shipping?
If it looks like your phone was damaged in shipment and the device has signs of physical damage, please
send us an email at info@techgenius.ca within 2 days of receipt.
When will I get my order?
We ship all orders with 1 business day. Our daily shipment cut-off time is 2:00 PM EST. Orders received
after this time will be shipped on the next business day. We ship anywhere in Canada using Canada Post
Expedited Parcel or UPS. Typically, your order should arrive within 2-5 business days, with certain
exceptions for Rural, Remote and Northern Regions. Carrier exceptions may also apply.
Once an order is successful, we will provide you with a tracking number so you can track your order.
Will I be charged sales tax?
Yes, we are required by law to collect sales tax set by your province. You can review this amount during
order confirmation.
Can I pick up my order in person?
Yes, we would love to meet you in person. Simply choose “Pickup” as your shipping method at checkout.
You can get directions to our store and our operating hours here.
Do you ship to the US?
We can arrange for shipping to the United States. Please contact our support team and we go through
the order process with you. Please note that the customer is responsible for any import or customs fees
incurred.
Can I sell my old device to Tech Genius Burlington Inc.?
Absolutely! We also buy used devices. If you have an old phone, tablet, or computer that you no longer
need, you can sell it to us or get credit towards tour next purchase. Simply visit our website and follow
the instructions to get a quote for your device.
Is my personal information secure?
We prioritize the privacy and security of your personal information. We have implemented robust
security measures to protect your data from unauthorized access or disclosure. Please refer to our
Privacy Policy for detailed information on how we collect, use, and protect your personal information.
The information you provide to us will remain confidential and will only be used for shipping and billing
purposes. You can review our privacy policy here.
If you have any further questions or concerns, feel free to contact our customer support team. We are
here to assist you and provide the best possible shopping experience at Tech Genius Burlington Inc.
------------------------------------------------------------------------------------------------------------------------------------------
Privacy Policy for Tech Genius Burlington Inc.
At Tech Genius Burlington Inc., we take your privacy seriously. This Privacy Policy outlines our
commitment to protecting your personal information and explains how we collect, use, and disclose that
information.
Information We Collect
We may collect the following types of personal information:
Contact information, such as your name, email address, mailing address, and phone number.
Payment information, such as your credit card number or other payment information when you
make a purchase from us.
Information about your computer or device, including IP address, operating system, and
browser type.
Information about your use of our website, including pages visited, links clicked, and other
analytics data.
Information about your interactions with us, including support requests and feedback.
How We Use Your Information
We use your personal information for the following purposes:
To provide you with the products and services you have requested from us.
To process your payments and fulfill your orders.
To communicate with you about our products, services, and promotions.
To improve our website and services, including analyzing website usage and trends.
To respond to your inquiries and support requests.
To comply with legal obligations, such as responding to court orders and other legal requests.
Disclosure of Your Information
We may share your personal information with third-party service providers who perform services on our
behalf, such as payment processors, shipping providers, and marketing agencies. These third parties are
required to maintain the confidentiality of your personal information and are prohibited from using it
for any other purpose.
We may also disclose your personal information if required to do so by law or in the good faith belief
that such action is necessary to comply with legal obligations, protect our rights or property, or protect
the safety of others.
Your Choices
You have the right to access, correct, or delete your personal information that we have collected. You
may also choose to opt-out of receiving promotional emails from us by following the unsubscribe
instructions in those emails. Please note that we may still need to communicate with you about your
orders or other transactions even if you have opted-out of receiving promotional emails.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or
disclosure. However, no method of transmission over the Internet, or method of electronic storage, is
100% secure. Therefore, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page,
and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at
info@techgenius.ca
Our store is in Burlington, Ontario at 796 Brant Street, Burlington ON L7R2J2.
What brands and models of devices do you sell?
We offer a wide range of popular brands and models, including Apple iPhones, iPads, MacBook laptops,
Samsung Galaxy phones, and more. Our inventory is constantly updated, so check our website regularly
for the latest available devices.
What does "refurbished" mean?
Refurbished devices are pre-owned products that have undergone a thorough inspection, repair, and
testing process to ensure they meet our high standards of functionality and performance. They may
have been previously used, but they are restored to a like-new condition.
Are the refurbished devices sold reliable?
Absolutely! We take great care in refurbishing our devices to ensure they are in excellent working
condition. We perform rigorous tests on all our devices before they are made available for sale. Our
team of certified technicians performs comprehensive testing, repairs, and replacements, if necessary,
to provide you with reliable devices.
Why should I buy a refurbished device?
Cost Savings: one of the primary advantages of purchasing a refurbished device is the significant cost
savings compared to buying brand new. Refurbished devices are often priced at a fraction of the original
retail price, allowing you to get high-quality products without breaking the bank.
Quality Assurance: we employ rigorous testing and refurbishment processes. These processes ensure
that the devices meet strict quality standards before being made available for sale. This means you can
expect reliable performance and functionality comparable to new devices.
Warranty Protection: we offer warranties on refurbished devices, providing you with added peace of
mind. These warranties typically cover defects in materials or workmanship for a specified period. It
ensures that you are protected in case any unexpected issues arise with your device.
Environmental Benefits: by purchasing a refurbished device, you contribute to environmental
sustainability. Extending the lifespan of electronic devices helps reduce electronic waste and conserves
valuable resources used in the manufacturing process. Opting for a refurbished device is a responsible
choice for eco-conscious consumers.
Trusted Seller Support: we provide customer support and assistance. They are knowledgeable about the
products they sell and can help answer your questions, guide you through the purchase process, and
address any concerns you may have.
Overall, buying a refurbished device can be a smart choice, offering you quality, affordability, and
environmental benefits. You can enjoy the advantages of owning a refurbished device without
compromising on performance or reliability.
What payment methods do you accept?
When placing your order on-line you can pay with all major credit cards and via PayPal. When making a
purchase in store, we accept cash, debit & credit card payments.
What is your return policy?
Tech Genius Burlington Inc. provides a 60-day money back guarantee if a customer is not satisfied or has
any issues with their purchase(s). In such a case, the customer is entitled to an exchange or a full refund.
Customer must also return all accessories or extras included with the item in the original sale. As a one-
time courtesy for every customer, we will not charge a restocking fee. Any returns thereafter will be
subject to a 10% restocking charge.
Products purchased through our website may be returned through our website or at our store. Give us a
call or send an email and one of our associates can help you out.
We’ll ask that you remove your Apple ID or Google and Samsung accounts from the phone. Once that’s
done, we’ll pass along a prepaid return label that you can use to send your device back for free within
Canada.
Once we receive your phone, we’ll process your return and issue your refund or send your replacement
as soon as possible. We typically process returns within 2-3 business days.
All products must be returned in the same condition as received. Our 60-day warranty does not cover
accidental, physical, or liquid damage to a device. We cannot accept returns for devices that have been
damaged in any way. If you’d like us to assist with an out of warranty repair, we can provide you with a
repair quote or local repair recommendations.
Do these products come with any warranty?
Tech Genius Burlington Inc. provides a 60-day hardware warranty (warranty not valid if there is any
indication of physical and/or liquid damage). If hardware fails within 60 days of receiving the device and
there is no physical and/or liquid damage, we will replace/repair/refund it within 60 days at no cost. To
be eligible for a return, the item must be in the same condition that it was sold. To submit a warranty
claim, contact one of our customer service representatives.
How can I make sure that my order was successful?
After completing your online checkout, an Order Confirmation number will be displayed, and a copy of
your order will be sent to you via email. A payment receipt will be enclosed in your shipment along with
the merchandise. Please keep this payment receipt for reference in case of exchange or refund.
What if my device gets damaged during shipping?
If it looks like your phone was damaged in shipment and the device has signs of physical damage, please
send us an email at info@techgenius.ca within 2 days of receipt.
When will I get my order?
We ship all orders with 1 business day. Our daily shipment cut-off time is 2:00 PM EST. Orders received
after this time will be shipped on the next business day. We ship anywhere in Canada using Canada Post
Expedited Parcel or UPS. Typically, your order should arrive within 2-5 business days, with certain
exceptions for Rural, Remote and Northern Regions. Carrier exceptions may also apply.
Once an order is successful, we will provide you with a tracking number so you can track your order.
Will I be charged sales tax?
Yes, we are required by law to collect sales tax set by your province. You can review this amount during
order confirmation.
Can I pick up my order in person?
Yes, we would love to meet you in person. Simply choose “Pickup” as your shipping method at checkout.
You can get directions to our store and our operating hours here.
Do you ship to the US?
We can arrange for shipping to the United States. Please contact our support team and we go through
the order process with you. Please note that the customer is responsible for any import or customs fees
incurred.
Can I sell my old device to Tech Genius Burlington Inc.?
Absolutely! We also buy used devices. If you have an old phone, tablet, or computer that you no longer
need, you can sell it to us or get credit towards tour next purchase. Simply visit our website and follow
the instructions to get a quote for your device.
Is my personal information secure?
We prioritize the privacy and security of your personal information. We have implemented robust
security measures to protect your data from unauthorized access or disclosure. Please refer to our
Privacy Policy for detailed information on how we collect, use, and protect your personal information.
The information you provide to us will remain confidential and will only be used for shipping and billing
purposes. You can review our privacy policy here.
If you have any further questions or concerns, feel free to contact our customer support team. We are
here to assist you and provide the best possible shopping experience at Tech Genius Burlington Inc.
------------------------------------------------------------------------------------------------------------------------------------------
Privacy Policy for Tech Genius Burlington Inc.
At Tech Genius Burlington Inc., we take your privacy seriously. This Privacy Policy outlines our
commitment to protecting your personal information and explains how we collect, use, and disclose that
information.
Information We Collect
We may collect the following types of personal information:
Contact information, such as your name, email address, mailing address, and phone number.
Payment information, such as your credit card number or other payment information when you
make a purchase from us.
Information about your computer or device, including IP address, operating system, and
browser type.
Information about your use of our website, including pages visited, links clicked, and other
analytics data.
Information about your interactions with us, including support requests and feedback.
How We Use Your Information
We use your personal information for the following purposes:
To provide you with the products and services you have requested from us.
To process your payments and fulfill your orders.
To communicate with you about our products, services, and promotions.
To improve our website and services, including analyzing website usage and trends.
To respond to your inquiries and support requests.
To comply with legal obligations, such as responding to court orders and other legal requests.
Disclosure of Your Information
We may share your personal information with third-party service providers who perform services on our
behalf, such as payment processors, shipping providers, and marketing agencies. These third parties are
required to maintain the confidentiality of your personal information and are prohibited from using it
for any other purpose.
We may also disclose your personal information if required to do so by law or in the good faith belief
that such action is necessary to comply with legal obligations, protect our rights or property, or protect
the safety of others.
Your Choices
You have the right to access, correct, or delete your personal information that we have collected. You
may also choose to opt-out of receiving promotional emails from us by following the unsubscribe
instructions in those emails. Please note that we may still need to communicate with you about your
orders or other transactions even if you have opted-out of receiving promotional emails.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or
disclosure. However, no method of transmission over the Internet, or method of electronic storage, is
100% secure. Therefore, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page,
and the revised policy will be effective immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at
info@techgenius.ca